[DOWNLOAD] ~ Empowerment: HR Strategies for Service Excellence by Conrad Lashley ~ Book PDF Kindle ePub Free

eBook details

Title: Empowerment: HR Strategies for Service Excellence
Author : Conrad Lashley
Release Date : January 16, 2012
Genre: Industries & Professions,Books,Business & Personal Finance,
Pages : * pages
Size : 4167 KB

Description

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.

When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.

'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.